1. About Harhaar

Q: What is Harhaar?
A: Harhaar is a spiritual and lifestyle brand dedicated to the philosophy “Bhagwan mein sab samarpit”. We offer a range of products with devotion and care.

Q: Where is Harhaar located?
A: Our business is based in Kalyanpur, Kanpur Nagar, Uttar Pradesh, India.

2. Orders

Q: How do I place an order?
A: You can place an order directly on our website harhaar.com by selecting the product, adding it to your cart, and completing the checkout process.

Q: Can I cancel my order?
A: Yes, orders can be canceled before they are shipped. Contact us immediately at harhaar@harhaar.com with your order details. Once shipped, you’ll need to follow the return process.

Q: Can I change my shipping address after placing an order?
A: You can request a change before the order is shipped by contacting our support team.

3. Payments

Q: What payment methods do you accept?
A: We accept:

• Razorpay

• PayPal

• UPI Payments

• Cash on Delivery (COD)

Q: Is it safe to make payments on your website?
A: Yes. Payments are securely processed through trusted payment gateways. Harhaar does not store sensitive card information.

4. Shipping & Delivery

Q: How long will it take to receive my order?
A: Delivery timelines are estimates:

• Kanpur / nearby areas: 2–5 business days

• Rest of India: 5–10 business days

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment.

Q: Do you ship internationally?
A: Currently, we only ship within India.

5. Returns & Refunds

Q: Can I return a product?
A: Yes. Products can be returned within 7 days of delivery if they are unused, in original packaging, and in the same condition as received.

Q: How do I request a refund?
A: Contact harhaar@harhaar.com with your order number and reason for return. Once approved, refunds will be processed via the original payment method.

Q: What items are non-refundable?
A: Non-refundable items include:

• Personalized or custom products (unless defective)

• Products damaged due to misuse

• Gift cards

6. Account & Privacy

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps you track orders easily.

Q: How is my personal information protected?
A: We follow strict security measures, including encrypted data transmission. Your information is governed by our Privacy Policy.

7. Customer Support

Q: How do I contact Harhaar for support?
A: You can reach us at harhaar@harhaar.com.

Q: Who is the Grievance Officer?
A: Surya Pratap Singh is our Grievance Officer and can be reached at surya@harhaar.com.